Return policy

All returns must be made through our returns portal either sent using a prepaid label provided by us or with a courier of your own choice. Returns must be returned to our returns team within 30 days of receiving delivery of your parcel.

Eligible returned items can be refunded via the original payment method.

Items must be returned in their original state with all tags in place. Garments that are returned with signs of wear, tags missing, or returned outside of our 30 days return window will not be accepted.

Please allow us 3-7 working days to process your return.

For UK customers - returns will now be processed with Royal Mail. To return your parcel with Royal Mail is super easy. Once you’ve received your QR code, (this will have been sent to you in an email) take it to your Royal Mail Customer Service Point (CSP), usually located at your local delivery office or a Post Office branch. They’ll scan the QR code, print the label, which you can then fix to your parcel and drop off while you’re there.

The cost of the label is deducted from your refund once your order is back with us, you should not have to pay anything upfront with Royal Mail, all costs are deducted from your refund.

For your security, we would recommend requesting and keeping hold of all proof of postage receipts, until the return has been fully processed.

To locate a branch simply click the link below to find your nearest Royal Mail Post Office:

https://www.royalmail.com/services-near-you#/

For US customers our return shipments are processed via USPS. We are unable to issue any labels for other courier companies.

You can drop off your returns parcel at an approved UPS drop off location.

 

If you send back your items using a courier of your own choice we always recommend you use tracked delivery for your parcels as we cannot be held responsible for any lost deliveries.

You can also ship with your own courier. We cannot provide a label for this. We do advise that you use a tracked service for this, and please keep record of any proof of postage. We cannot reimburse any costs incurred via this method.