We understand it can be tricky ordering online without trying on your items. If for any reason your item is not as expected, we are more than happy to help you exchange or to fully refund your purchase. (This applies to all items except it excludes our custom made products). 

Please return items in unused condition with original tags to:

4B Lancaster Road, Beach Haven, Auckland 0626, New Zealand, 021 253 3256

Once item is received ROSERRY will process your refund, which can take 2-4 days to show in your bank account.